Structural Elements® is a regional leader in holistic wellness. We seek a Patient Care Coordinator to work in our Hagerstown clinic. Overall responsibilities will be to facilitate a positive patient experience, including customer interaction, administrative support, clinic duties, and point-of-sale transactions. Duties and Responsibilities include the following. Other duties may be assigned. Welcomes and orients patients to the clinic.

• Responsible for conducting room changes between patients, including changing table linens, surface wipe-downs, and proper needle and package disposal.
• Responsible for maintaining and cleaning the fitness studio, sauna, and equipment between patient usage while working in the clinic.
• Assists at the Front Desk of the clinic as needed to check in patients to their appointments, schedule, and accept payments.
• Assist with keeping retail products stocked and maintained in good order. Responsible for opening and closing duties of the clinic, including light housekeeping to keep the clinic looking its best.
• Maintain HIPPA compliance and a safe, clean working environment by complying with procedures, rules, and regulations.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Understands and promotes the benefits of all (se)® services.
• As requested, support therapists at Structural Elements® sponsored events (typically weekend/evening events or race support).

Presents a professional appearance and attire in the clinic and at any off-site (se)® sponsored event.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read, analyze, and interpret common documents, and safety and cleaning protocols. Ability to respond to common inquiries or complaints from customers.

Computer Skills:

To perform this job successfully, an individual should have a basic comfort level with computers and online applications.

Education/Experience:

High school diploma with an interest in pursuing a career in health or wellness.

Knowledge, Skills, and Other Abilities:

Customer service skills Attention to detail and accuracy Ability to work independently and be a self-starter in a fast-paced environment. Effective problem identification, investigation, and resolution skills High level of commitment to maintaining confidentiality in all patient, personnel, and business matters

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, and crouch. The employee is required to complete cleaning tasks.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration. The noise level in the work environment is usually low to moderate.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid training

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person