Patient Service Representative Job Summary:

Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Full-time position, Monday through Friday. No nights or weekends, with paid holidays.

Job Duties:

Check in patients upon arrival. Understand schedule template and be able to direct patient to correct point of contact upon arrival. Enter and prepare registration forms and insurance information. Verify demographics and insurance coverage. Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late. Check out patients upon appointment completion. Schedule for future appointments and call for consults when needed to outside offices. Answer any questions patients have. Perform general office duties, such as document preparation, scanning, mailing, and filing. Maintain confidentiality of patient Protected Health Information (PHI) and any other related information according to practice privacy protocols. Maintain good attendance, arrive on time ready and prepared to perform job functions daily.

Skills and Abilities:

Good communication skills: verbal, listening, interpersonal Organizational skills with ability to multi-task Accuracy with strong attention to detail Time management and prioritization skills Compassionate customer service, and patient care skills Ability to maintain professional demeanor and appearance Positive attitude with ability to work independently and in a team setting Flexibility with ability to adapt to change

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account On-the-job training Paid time off

Medical Specialty:

Ophthalmology Experience:

Medical office experience: 1 year (Preferred) Medical terminology: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person