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Job Description
Northern Light Sebasticook Valley Hospital Department:
Multi-Spec Support - Dow Position is located:
Pittsfield, ME Work Type:
Full Time Hours Per Week:
40
Hour/Week Work Schedule:
No Hours Assigned Eligible for a Sign on
Bonus Summary :
The Patient Services Representative is responsible for providing office functions at Sebasticook Family Regional Care (SRVC) including but not limited to: Scheduling patients' office appointments, greeting & registering customers, maintaining office supplies, answering telephones, maintaining patient records, and seeing that all patient registrations meet the Sebasticook Valley Health standard. Must collaborate and establish a good working rapport with all internal/external customers in order to achieve maximum productivity and efficiency. Portray a professional, courteous and helpful attitude to all customers.
Responsibilities :
Greets patients by telephone or in person in a friendly, courteous manner. Answers and directs phone calls as appropriate, taking accurate messages and channeling them to the appropriate staff. Schedules patient appointments - rescheduling as necessary. Documents all required information appropriately in patient charts. (patient demographics, scanning insurance card, etc.) Verify the patient's insurance using the proper resource. Collects co-pays and balance cash box daily. Maintains and organizes patients' charts by scanning documents in the appropriate chart and location, using the appropriate observation terms. Ensures completeness of patient files, research and locate missing documents, remove non-essential material; prepare and organize documents to conform to top quality control standards. Complete outstanding orders as indexing is performed, as well as update any outstanding orders. Perform job within allotted timeframe. Demonstrate safe behavior in all aspects of job. Maintain patient confidentiality at all times. Supports Sebasticook Valley Health. Perform weekly/monthly reports through Meridios providing the MA's with the patient list as required. Assist w/monthly PCMH attestation. Utilize higher education, seminars, professional publications, and hospital in-services to remain current in profession. Perform job duties by utilizing all resources with minimal waste of supplies, materials and time. Properly utilize and maintains all equipment for the job. Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. Report and directly address identified environmental hazards when appropriate. Report and directly address violations of patient safety policy and/or protocol when involved or observed. Other duties as requested by Director.
Other Information :
Competencies and Skills Behaves with
Integrity and Builds Trust:
Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect:
Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Fosters Accountability:
Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion:
Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED) Working Conditions Potential exposure to hazardous materials. Work with computers, typing, reading or writing. Extend body and limbs to reach items. Lifting, moving and loading 30 to 50 pounds. Prolonged periods of kneeling. Prolonged periods of sitting. Prolonged periods of standing.
Prolonged periods of walking. Northern Light Sebasticook Valley Hospital is a progressive 25-bed Critical Access Hospital (CAH) in Pittsfield, Maine that serves an area encompassing 40,000 people throughout the central region . We come to work every day committed to improving healthcare for our patients. Northern Light Sebasticook Valley Hospital offers a wide range of both inpatient and outpatient services, including Surgical and Medical-Surgical units, a Women's Health center, Rehabilitation centers, primary care health centers in four communities, and several specialty services. Northern Light Sebasticook Valley Health has access to tertiary specialty services through a "one call" transfer system and is also served by Lifeflight of Maine, an emergency medical air transport service with a helicopter and fixed-wing aircraft. Northern Light Sebasticook Valley Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. Questions?
Contact Talent Acquisition:
phone: 207-973-7100 email: talentacquisition@northernlight.org Pittsfield, Maine, SVH, Rural Health Care, Kennebeck Valley
