PRN Concentra, Inc $17.29
$22.48 / hr United States, Maine, South Portland Jul 22, 2026 Patient Service Specialist
PRN\nLocation US-ME-South Portland Job

ID 350364

Pos. Category Medical Center

Front Office Pos.

Type Per Diem Recruiter :

Full Name:

First Last Jeffrey Juhas Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities Greet patients and visitors\nCommunicate wait times to patients and direct them accordingly\nObtain authorization, as needed, to process patients for services\nCheck in patients using appropriate patient management system\nExplain all required forms to patients and ensure proper completion of all paperwork\nAnswer incoming telephone lines and direct the caller accordingly\nContact patients regarding appointment reminders, rescheduling, or cancellations.\nCheck out patients in appropriate patient management system and distribute records\nFile paperwork, medical records, and correspondence\nMaintain inventory of office supplies and printed forms\nManage dissemination of all paperwork to outside parties including non-injury, custody, and control forms\nFollow HIPAA guidelines and safety rules\nAttend center staff meetings\nParticipate in initial and ongoing training as required\nComplete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group\nAssist Center Operations Director or other leader in managing daily administrative functions\nAssist in maintaining a neat, clean, and orderly appearance throughout the facility\nUse employer reporting tool to scan and distribute employer results and paperwork\nReview clinician transcriptions and enter applicable charges via internal charge entry system.\nPerform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Education Level:

High School Diploma or GED Job-Related Experience 6 months to 1 year\nWorking knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility\nAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions\nOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism\nThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies\nDemonstrated effective communication and interaction with employers, patients, providers, and other employees\nDemonstrated ability to maintain working relationship with all levels of employees\nDemonstrated excellent customer service skills\nDemonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications\nAbility to perform all aspects of front office operations\nDrive to achieve or exceed established service standards Additional Data This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. This position is eligible to earn a base compensation rate in the state range of $17.29 to $22.48 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.","accountId","1431125","Concentra, 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