Within the Capacity Management division, the Admission Triage Associates, in partnership with Patient Flow Coordinators (PFCs) and Admission Triage Coordinators (ATCs), coordinate and optimize patient flow across University Hospital, Mott Hospital, and Cardiovascular Center. To promote quality and safe patient care, Admission Triage Associates provides accurate and timely data entry into systems, screen and manage incoming phone calls, and support communication with referring customers while maximizing throughput. Duties include but are not limited to: Answer, screen, handle and/or route all department bed requests. Track messages and assist with responses. Provide service excellence and effective communication with team members, other departments, and external customers. Provide accurate and timely follow-up with staff, patients, and families. Process accurate and timely admissions as requested. Patient placement in accordance with placement guidelines, fill algorithms, and in collaboration with PFCs as needed. Prioritize patient placement from multiple in-coming locations, i.e., home, clinic, outside hospital transfers, PACU, and emergency departments from all hospitals. Verify census and update discrepancies in associated systems (Epic) to ensure real-time status for all patients. Ensure bed tracking systems reflect real-time, accurate status for all patients and bed status. Provide status reports and ongoing issue updates at shift change. Coordinate coverage issues with co-workers and take the necessary steps to ensure appropriate staffing. Collaborate with PFCs and medical providers to assist with placements based on the level of care required for current patients in ICU/Moderate Care/Telemetry. Facilitate intra-unit transfers to optimize medically necessary private rooms and patient satisfaction. Partner with PFCs to identify and solve patient placement barriers to expedite bed assignment process. Assist and prepare for placement of next day scheduled admissions in collaboration with the PFCs by updating electronic systems. Assist facilitation and participate with daily bed briefings in both Adult and Mott Hospitals. Facilitate communication with inpatient units, charge nurses, inpatient clerks, and medical providers regarding bed availability by phone, MiChart Secure chat, Microsoft Teams, paging, and email. Manage multiple competing tasks and deadlines with energy and efficiency. Additional duties and responsibilities as assigned. Associate or bachelor's degree or equivalent combination of education and experience. Minimum of 3 years of experience in healthcare settings. Proven ability to prioritize, meet deadlines, and produce detailed and accurate work. Demonstrated ability to exercise good judgment and work successfully within a team and independently. Must be detail oriented and organized with demonstrated ability to prioritize and multi-task. Excellent computer skills (especially Epic, Microsoft Teams, MiChart Secure Chat, and Cisco Finesse). Excellent verbal, written, interpersonal, and organizational skills with a strong customer focus. Proven ability to assess and handle extremely sensitive and confidential matters with considerable discretion and independent judgement. Demonstrated positive work ethic and keen sense of teamwork/problem solving with co-workers. Demonstrated team spirit, initiative, and interpersonal skills to effectively interact with team members, medical staff, patients, and families. Experience facilitating patient placement. Working knowledge of Epic, Microsoft Teams, MiChart Secure Chat, and Cisco Finesse. Ability to understand and articulate medical terminology. Understanding University policies and procedures is important. This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.