A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Under the direction of the Manager, provides utilization review and evaluation of Emergency admissions and direct admits to assist in appropriate classification of OBV versus in-patient status. Also, responsible for overseeing the daily activities of Patient Placement Services while performing patient placement functions as necessary according to applicable departmental and hospital policies and procedures.
Essential Functions and Responsibilities:
Utilizes inpatient admission criteria to assign only diagnoses that meet acute care criteria. In the advent diagnosis does not meet admission criteria, communicates with the appropriate staff regarding site of service. Acts as a resource for physicians (by phone) regarding appropriate admission status. Supports the utilization function by performing efficient methods of work processing and workflow. Receives complete bed requests and communicates with Patient Placement staff in a timely fashion to plan, prioritize and coordinate the admission and transfer of patient. Understands and follows the Clinical Guidelines for Patient Placement as directed by the Manager. Contacts physicians, physician offices, other healthcare agencies and other departments to obtain complete scheduling information as necessary. Compares available beds with surgery and special studies schedules. Consults with the Administrative Nursing Supervisor on a regular and timely basis concerning staff resources and matters that require immediate attention beyond scope of responsibility, including but not limited to requests for direct admits with no immediate availability of bed, or immediate ability to place. Accurately assigns appropriate room/bed assignments, admits, discharges and transfers patients within computer systems. Communicates with all involved parties on a timely basis and in a professional manner. Assists Manager in identifying and resolving problems related to patient placement, registration and flow. Assists Manager in establishing standards of performance and effective processes to promote quality service. Acts as liaison between the department and other departments or entities for process development and improvement activities as directed. Assists in orientation of new employees to the work area. Maintains records, files, reports, and other documentation related to the work. Explains procedures that pertain to scheduling to employees as needed. Performs other related responsibilities as necessary.
Qualifications:
Required:
Associate Degree in Nursing. Licensed by the State of Michigan as a Registered Nurse. Three years' experience as licensed registered nurse in an acute care setting or physician office. Professional demeanor and ability to maintain composure in stressful situations. Excellent communication and interpersonal skills. Demonstrates proficiency in Microsoft applications with the ability to type 40 wpm.
Preferred:
Bachelor's Degree in Nursing. Two years' experience in hospital utilization review. Minimum of one-year experience as charge nurse or leadership role. Demonstrated competency in patient placement software.
Additional Information Schedule:
Per Diem Requisition ID:
26003184
Daily Work Times:
Varies Hours Per Pay Period:
0.1
On Call:
No Weekends:
Yes About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
