JOB TITLE

Bad-Ass Scheduling Coordinator/Insurance Specialist

EMPLOYER

Nurture Family Dental

REPORTS TO

Admin Lead

EFFECTIVE DATE

Immediate SUMMARY:

The purpose of the Dental Patient coordinator is to provide superior customer service and act as a liaison for the patient and their insurance benefits. His or her's priority will be creating and maintaining a Category of One level of service to our patients and fellow team members, focused on serving others while establishing trusting, caring relationships.

DUTIES AND RESPONSIBILITIES

Acquiring necessary dental records and documents via telephone, email, fax and all other forms of communication with other office locations/personnel. Submitting insurance forms to insurance companies as required. Answering multi-line telephone system Scheduling patients for appointments and re-call appointments in an efficient and productive manner. Providing outstanding customer service, maintaining positive relationships, and acting as a resource for everything related to office operations. Presenting treatment plans with financial investment to patients Encourage patient referrals. Maintaining accounts receivable records and placing necessary collection calls to patients and insurance companies. Receiving payments from patients for services rendered and preparing bank deposits daily. All other duties as assigned.

Skills Required:

Candidates must have prior dental experience. Exceptional interpersonal skills. Willingness to adapt to/with change; be coachable Ability to work with interruptions and manage competing priorities. Exceptional verbal and non-verbal communication skills. Computer skills. Strong problem solving and presentation skills. Leadership skills (i.e. professionalism, discretion, integrity, honesty, and dedication). Ability to interpret data and use the information to create tactics for improving operational efficiency. Willingness to learn.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

OUR CORE VALUES

(we hire/fire/reward and review against these): Positive Fun Self-Driven Charitable Coachable Ethical Patient-Centric

COMPANY DESCRIPTION

In 2016, Dr. Dawn M. Kuras founded Nurture Family Dental and purchased the practice of a retiring doctor. For more than eight years, Dr. Kuras and her team have more than doubled the size of Nurture Family Dental's patient base, treating patients from over 50 cities in Michigan and from four states. Nurture Family Dental is a very successful business designed to provide \"Category of One\" care to Livingston County by leveraging an asset that already exists within the practice - our team. We were rated the #1 dentist in Livingston County in 2021, 2022 and 2024 (hopefully 2025 soon) by the Livingston Daily! Nurture Family Dental has also been awarded multiple times by Nextdoor as a Neighborhood Favorite Dentist. We are continually expanding our team to meet the demands of a patient base growing at over 2% every month and are significantly investing in our human capital (you), marketing and space and equipment, with Livingston County's newest and largest facility!

WOULD YOU LIKE TO APPLY FOR THIS POSITION?

Submit your resume via Indeed. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off

Schedule:

Day shift Evening shift Monday to Friday Qualifications Proven experience in Dental administrative support and front desk operations Strong communication and interpersonal skills Familiarity with records management and patient service Dental terminology Ability to manage multiple tasks in a fast-paced environment Experience with clerical duties

Job Types:

Full-time, Part-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Employee discount

Experience:

Dental insurance : 1 year (Preferred) Ability to

Commute:

Brighton, MI 48114 (Required)

Work Location:

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