Patient Technical Support Representative Full-Time & Part-Time Pay:

Full-Time:

$21.00/hour

Part-Time:

$25.00-$30.00/hour

Job Type:

Full-Time or Part-Time Hours:

Full-Time:

40 hours per week

Part-Time:

Up to 29 hours per week

Benefits:

Full-Time employees are eligible for company benefits Part-Time employees are not eligible for company benefits Mileage reimbursement at $0.56/mile Company-provided equipment as required About the Position Lucent Surgical is seeking dependable, confident, and personable individuals to join our team as Patient Technical Support Representatives. Our representatives support a unique acute pain service for orthopedic surgery patients at local hospitals. In this role, you will work directly with patients, families, nurses, anesthesiologists, and orthopedic surgeons to provide support with a small infusion device used for post-operative pain management. Your time will be divided between local hospital accounts and our office, providing a work environment that is active and varied. This position is a great fit for someone who enjoys working independently, interacting with people, and having a job where every day isn't exactly the same. Training is provided — prior medical or technical experience is not required.

Please note:

This is NOT an IT position. What You'll Do Working alongside PACU nurses, anesthesiologists, and orthopedic surgeons, you will be responsible for: Providing on-site support for the administration of a small infusion device used for post-operative pain management Demonstrating the device's functions, use, and care to patients and their families Answering basic questions and providing reassurance and support to patients Communicating professionally with hospital staff and healthcare providers Completing required paperwork and maintaining accurate records Following company procedures and patient-care protocols Traveling between assigned local hospital accounts as needed Working independently while maintaining communication with the Lucent Surgical team What We're Looking For The ideal candidate is someone who is confident, positive, dependable, and comfortable interacting with a variety of people.

Requirements:

Confident and professional personality Strong customer service and communication skills Comfortable interacting with doctors, nurses, patients, and families Ability to work independently without constant supervision Comfortable working in a changing environment Reliable transportation and ability to travel between local accounts Ability to follow detailed instructions and company procedures Strong attention to detail and organizational skills Professional appearance and demeanor Hospitality, healthcare, customer service, or similar experience is a plus No prior medical experience is required. We will provide training.

Compensation & Benefits Full-Time Employees:

Competitive hourly pay Healthcare contribution/match Medical, dental, and vision insurance Mileage reimbursement at $0.56/mile Company-provided Lenovo laptop for business use Company-provided Apple iPhone for business use Paid time off

Part-Time Employees:

Competitive hourly pay Mileage reimbursement at $0.56/mile Company-provided Lenovo laptop for business use, as required Company-provided Apple iPhone for business use, as required Benefits are not available to part-time employees Why Join Lucent Surgical? This is an opportunity to join a growing team providing an innovative service directly to surgical patients. You'll have the opportunity to work in a healthcare environment while developing strong communication, customer service, and patient-support skills. If you're someone who is people-oriented, adaptable, dependable, and comfortable working independently, we'd love to hear from you.

Job Types:

Full-Time, Part-Time Pay:

$21.00-$30.00 per hour

Pay:

$21.00 - $30.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

On the road