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HF
Henry Ford Health
Patient Registration Rep - Macomb Emergency Department - Part-Time - Afternoons
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Michigan data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,452 / year median in Michigan
+2% projected growth
Job Description
Patient Registration Rep
- Macomb Emergency Department
- Part-Time
- Afternoons 🔍 Clinton Township, Michigan New 📁 Business (Non-Clinical) 💼 Corporate Services 📅 2612193 Requisition # Apply for Job Share this Job Sign Up for
Job Alerts Department:
Emergency Department Location:
Henry Ford Hospital, 15855 19 Mile Rd, Clinton Township, MI 48038Schedule:
Part-Time (20 Hours/Week), Every other weekend and holiday rotationShift:
Afternoon Shift 3:30 PM- 12:00
AM Position Overview:
Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you'll play a vital role in supporting patients and visitors. Following standard operating procedures, you'll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.Education/Experience Required:
- High school diploma or G.E.D. equivalent required.
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
- EPIC training/experience preferred.
- Insurance payor systems experience preferred.
- ICD-10 medical terminology experience preferred.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
- Must be willing and able to instruct others.
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.