Patient Registration Representative Henry Ford Health - 3.8 Clinton Township, MI Job Details Part-time 9 hours ago Benefits Health insurance Qualifications High school diploma or GED Customer engagement Productivity software Client interaction via phone calls Full Job Description Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative

Future of Health:

Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description Patient Registration Representative Department Labor & Delivery Henry Ford Macomb Hospital 15855 19 Mile Road Clinton Township, MI 48038 Work Schedule Part Time (24 Hours Per Week) Midnight Shift, Weekend Included

GENERAL SUMMARY

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Qualifications

EDUCATION/EXPERIENCE REQUIRED

High school diploma or G.E.D. equivalent required. One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. EPIC training/experience preferred. Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.