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Henry Ford Health

Front Desk Clerk- Primary Care Clinic

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$44,452 / year median in Michigan

+2% projected growth

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Job Description

Front Desk Clerk- Primary Care Clinic Henry Ford Health - 3.8 Farmington Hills, MI Job Details Full-time 14 hours ago Benefits Health insurance Qualifications In-person patient registration Overseeing health insurance pre-certification Medical insurance coverage verification Greeting customers Patient demographics Assisting medical staff Release of information request management Payment reconciliation for medical billing Medical scheduling High school diploma or GED Clinical data entry Charge capture (medical billing) Medical record retrieval Deposits 1 year Managing patient records Balancing end-of-day transactions Entry level Customer data entry Full Job Description Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative
Future of Health:
Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description
GENERAL SUMMARY
Schedule:
Full-Time, Monday-Friday Location:
Farmington Hills, MI Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information. Obtain and verify authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments. Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy. Provide general office and clerical support to assigned area. Qualifications
EDUCATION/EXPERIENCE REQUIRED
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required Medical office experience preferred