Patient Services Representative (Medical Receptionist)

Patient Services Representative (Medical Receptionist) Farmington Hills, MI Job Details Full-time $17 an hour 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Pet insurance Qualifications Collaborate with healthcare professionals OSHA (regulatory compliance area) Patient comfort Computer operation Certified Medical Administrative Assistant Insurance verification Electronic health records (EHR) management Achieving HIPAA compliance Workflow management (operations management method) Maintaining patient confidentiality Medical office experience Greeting customers HIPAA Patient service Administrative experience High school diploma or GED Medical administrative support Quality assurance Laboratory regulatory affairs CLIA regulations Clerical experience 1 year Communication skills Technical Proficiency Entry level Full Job Description Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Corewell Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

LIFE-Work Balance & Flexible Schedule:

Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life!

Competitive Pay & Benefits:

Medical, Dental, Vision, Prescription, Pet Insurance & more

Paid Time Off & Holidays:

Recharge and take care of yourself 401K with

Company Match:

Plan for your future

Wellness Support:

Employee Assistance Program (EAP) &

Wellness Initiatives Professional Growth:

Leadership opportunities & professional development

Key Responsibilities:

Warm Welcome :

Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.

Patient and Business Documentation :

Maintain confidentiality while collecting and organizing important patient and business documents.

Insurance Verification :

Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.

Financial Responsibility :

Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.

Collaborative Support :

Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.

Compliance :

Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.

Administrative Duties :

Perform office procedures and general administrative tasks; proficiently operate office medical equipment.

Quality Assurance :

Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.

Travel Requirement:

Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Required Qualifications:

Education:

High school diploma or equivalent, Medical Administrative Assistant certificate a plus

Experience:

1+ year of experience in a medical office or healthcare setting preferred

Skills:

Strong communication, attention to detail, and ability to multitask in a busy environment

Technical Skills:

Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred

Flexibility:

Ability to work 12-hour shifts, including some weekends and holidays

Team Player:

A proactive, friendly, and patient-focused approach to service At Corewell Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

Pay :

$17 per hour