Job description:

Position:

Client Intake Coordinator Pay:

$45,000 - $55,000 per year

Location:

Farmington, Michigan We are hiring a Client Intake Coordinator to be the voice of the firm: the person our clients recognize when they call, the person who gets a new client's story right the first time, and the person who ensures no lead waits long for a callback. You will own our client intake process end-to-end, run our sales pipeline in HubSpot, and anchor the front desk at our Farmington office. What You Will Do Handle roughly 800 inbound calls a month. Identify existing clients vs prospects and route the calls to the right attorney or take them through intake. Follow up quickly on about 50 prospective client intakes per month (phone and web form fills), gathering complete and accurate information up front Run the HubSpot sales pipeline. Move deals forward, assign deal owners, hand off qualified leads to the sales attorney, and confirm each handoff was received. Send new client fee agreements, track them to signature, follow up on anything outstanding, and conduct thorough conflict checks. Staff the front desk by greeting visitors, processing deliveries, and keeping office supplies stocked. Support marketing and administrative projects What We Require 2+ years of phone-heavy, client-facing experience — client intake, inside sales, business development, or high-volume client service. Legal experience is welcome but not required. Hands-on CRM experience managing a pipeline or lead queue, not just data entry. HubSpot strongly preferred. Demonstrated follow-up discipline. You will be measured on speed to lead, accuracy of lead entry, and completeness of intakes. Excellent phone presence and accurate written capture. You can hold a warm conversation and produce a complete, correct record of it. Full-time, in office in Farmington, MI, Monday through Friday, 9:00 AM to 5:00 PM. No remote or hybrid arrangement is available for this role. A plus, not required: law firm or professional services background; familiarity with community associations or property management.

What We Offer Compensation:

$45,000-$55,000 annually, commensurate with experience. Participation in Firm-Wide Quarterly Bonus. 401(k) with 4% Firm Match (100% on First 3% & 50% on Next 2%). Healthcare Coverage Options with Dental & Vision Included. Paid Parental Leave (8 Weeks Paid & 4 Weeks Unpaid) 10 Paid Firm Holidays & 15 Days of PTO Annually. How We Hire Applications are reviewed by our hiring panel. To be considered, please answer the following screening questions in your application. Applications submitted without answers will not be reviewed. 1. Describe a role where you managed a lead or client pipeline in a CRM. What was the volume, and what did you personally do to keep it moving? 2. A promising new lead comes in 20 minutes before the end of your day. Walk us through exactly what you do. 3. Confirm you can work full time, in office in Farmington, MI, Monday through Friday. (Yes / No) We are an

Equal Opportunity Employer Pay:

$45,000.00 - $55,000.00 per year Application Question(s): Describe a role where you managed a lead or client pipeline in a CRM. What was the volume, and what did you personally do to keep it moving? A promising new lead comes in 20 minutes before the end of your day. Walk us through exactly what you do. Confirm you can work full time, in office in Farmington, MI, Monday through Friday. (Yes / No)

Work Location:

In person