A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Director Patient Care Services - Surgical Services 🔍 Michigan, Lapeer 📁 Director 💼 McLaren Lapeer Region 📅 26004205 Requisition # Apply for Job Share this Job Sign Up for
Job Alerts Position Summary:
Responsible for the department's quality improvement program and participates in performance improvement activities, evaluation and planning of departmental/unit activities, orientation program in respective units, and all patient related clinical activities in area of jurisdiction at all times. Assures compliance with all regulatory and other agency requirements, laws and statutes pertaining to the operation of the department.
Essential Functions and Responsibilities:
Uses independent judgment to exercise authority on behalf of the Medical Center, or effectively recommend such action in the following areas: May request, interview, and make hiring decisions in regard to personnel for this area May discipline subordinates according to Medical Center procedure Responsible for assigning work to employees and directing the workflow in area of jurisdiction Attempts to resolve customer complaints/concerns (internal & external) Conducts annual performance appraisal interviews with subordinates; May, with Administrative approval, recommend and grant employee advancements/wage increases Responsible for the department's quality improvement program and participates in performance improvement activities Responsible for the evaluation and planning of departmental/unit activities Responsible for all patient related clinical activities in area of jurisdiction at all times Oversees the achievement of the standards of Nursing practice commensurate with the Nursing Code of Ethics and Michigan Public Health Code Responsible for the orientation program in respective units. Assists with continuing education of employees in area, while maintaining own professional competence Assures there are on-going continuing education programs in place to maintain staff competency Assures compliance with all regulatory and other agency requirements, laws and statutes pertaining to the operation of the department. Evaluates and purchases departmental equipment and supplies
Qualifications:
Required:
Must possess current Michigan RN license Minimum 2 years clinical experience in an acute care hospital Minimum 2 years management experience Master's Degree in Nursing or health related field required, or to be completed within 2 years of hire/transfer Equal Opportunity Employer of Minorities/Females/Disabled/Veterans We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.
