Job Summary The Clerk A - Registration provides clerical support for Registration Services' operations, including assisting Registration Associates, serving in the Answer Center, and courteous customer service in online, over-the-phone, and face-to-face interactions. Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals. Required Qualifications High school and some college credits related to the position. Three (3) years of clerical experience. General clerical skills, including accuracy in basic math, filing, proofreading, typing, spelling and data entry. Excellent customer service skills in a fast-paced environment. Ability to multitask and be flexible within the work environment. Ability to work with diverse publics, exhibiting patience and high-quality customer service skills to students, staff, and visitors. Preferred Qualifications Previous experience in admissions and/or registration related activities. Experience working in a call center. Ability to understand and operate appropriate office equipment, including personal computers and working knowledge of department-specific software. Physical Demands Schoolcraft College is an AA/EEO Employer.

Writing Skills:

Ability to write reports, business correspondence, and procedure manuals.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.

Communication Skills:

Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.

Mathematical Skills:

Ability to add, subtract, multiply, and divide with all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Office Environment:

This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects on occasion, of up to 10-20 lbs.

Noise Level:

The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Hours 20 hours/week Salary $19.16/hour Job Duties Job Duty Name 1 Description of Job Duty Provides information and clerical support for Registration Services. Essential Duty? No Percentage Of Time Job Duty Name 2 Description of Job Duty Maintains a working knowledge of institutional policies and procedures that includes admissions, registration, records, financial aid and counseling. Essential Duty? No Percentage Of Time Job Duty Name 3 Description of Job Duty Assists in identifying issues that impede the enrollment process for students and makes suggestions for continuous improvement. Essential Duty? No Percentage Of Time Job Duty Name 4 Description of Job Duty Assists in supporting the utilization of self-service functionality to students. Essential Duty? No Percentage Of Time Job Duty Name 5 Description of Job Duty Provides clerical assistance in creating and maintaining accurate records for case management activities. Essential Duty? No Percentage Of Time Job Duty Name 6 Description of Job Duty Inputs with accuracy data related to admission and enrollment activity, including but not limited to applications, registrations, imaging, and other data as assigned. Essential Duty? No Percentage Of Time Job Duty Name 7 Description of Job Duty Provides clerical assistance for special projects or programs as needed. Essential Duty? No Percentage Of Time Job Duty Name 8 Description of Job Duty Files appropriate forms by assisting with indexing as needed. Essential Duty? No Percentage Of Time Job Duty Name 9 Description of Job Duty Performs related duties as assigned. Essential Duty? No Percentage Of Time