Patient Services Representative - Professional Medical Oncology • Days - 40hrs/wk. University of Michigan Health-West - 3.7 Wyoming, MI Job Details Full-time 19 hours ago Qualifications Collaborate with healthcare professionals Visitor query response In-person patient registration Computer operation Correspondence management Phone communication Balancing cash drawers Computer literacy Medical coding Basic math Greeting customers Patient demographics Filing Assisting medical staff Phone call screening Administrative experience High school diploma or GED Clinical data entry Desktop applications Patient billing Typing Clerical experience Handling patient inquiries Clinical confidentiality policies Medical terminology Communication skills Patient scheduling via phone Entry level Office record organization Customer data entry Full Job Description Patient Services Representative - Professional Medical Oncology • Days - 40hrs/wk. Requisition #: req12598

Shift:

Days FTE status: 1

On-call:

No Weekends:

No General Purpose of Job :

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

Knowledge, Skills and Experience:

High school education or equivalent Prior administrative or clerical experience in a clinical setting preferred Experience with computer data entry and strong typing skills Knowledge of medical terminology and coding preferred Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people Well developed verbal and written communication skills Strong telephone skills and etiquette Knowledge of basic math and office procedures Ability to work under pressure with minimal supervision Proven flexibility and willingness to handle a variety of tasks Basic computer knowledge and skills

Essential Duties :

Welcomes and greets all patients and visitors, in person or over the phone. Answers and directs all incoming calls. Takes complete and accurate patient messages that need to be relayed to the care team. Schedules patient appointments and handles inquires. Collaborates with the care team to maintain and improve patient care and service. Registers patients according to established protocols and manages assigned work queues. Assists patients in completing all necessary forms and documentation. Ensures accurate billing information for patients. Maintains patient correspondence and follow-up calls. Collects payment and reconciles cash draw. Ensures reception area, office files and front desk are well maintained. Maintains patient privacy and confidentiality.