A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.
Work Shift:
Day (United States of America)
Scheduled Weekly Hours:
40
Compensation:
Salary Range:
$17.93 - $24.26
Union Position:
Yes Department Details Summary Two major functions of the Lead Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the Lead PAR may only perform registration or scheduling duties, while in other settings, the Lead PAR may perform both registration and scheduling duties. In all settings, the Lead PAR performs additional duties, as assigned. Duties vary by location/setting. Job Description In a registration role, the Lead Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Lead Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional Sanford resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. The Lead Patient Access Representative serves as a trainer and mentor within patient scheduling; provides coverage for absences created by vacancies, planned and unplanned time off, and other leaves of absence for multiple serve areas as needed; assists with staff schedules and PTO requests; performs a variety of non-routine complex secretarial and administrative support functions requiring comprehensive experience, skill and knowledge of organizational policies and practices; prepares various reports and agendas for team meetings; displays professionalism and promotes an atmosphere of mutual respect and cooperation; works as part of a team as well as independently; frequently takes direction from nursing team; always maintains confidentiality of sensitive information; requires excellent customer service and the ability to empathize with patients and their situations; has working knowledge of medical terminology and uses professional written communication when making notes. Qualifications Post secondary education or equivalent training in a healthcare or business related field is preferred. Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
