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1E
1000 Essentia Health
Patient Access Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Minnesota data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$45,790 / year median in Minnesota
-0% projected decline
Job Description
Building Location:
St Marys -Pelican Rapids Clinic Department:
1006160 REGISTRATION -EH SS Job Description:
This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments. This position may float to other Clinics if the clinic is closed in order to help support patient volumes. Various locations include but aren't limited to Detroit Lakes, Lake Park, Frazee, and Mahnomen.Key Responsibilities:
- Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
- Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
- Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
- Maintains all assigned work queues according to supervisor's instructions and guidance.
- Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
- Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
- Sanitizes registration equipment between each use and restocks basic supplies.
- Other clerical duties as assigned.
Preferred Qualifications:
- Previous Patient Access Representative or Patient Scheduler experience preferred