A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$26.75-$29.00 per hour, based on experience How to Apply Qualified candidates should email Tom Lecy at tom.lecy@hhcare.net with a brief summary of your nursing background, any experience you have with telephone or clinical triage, and what interests you about joining Twin Cities Physicians. Be the Nurse Who Connects the Dots A nurse from a senior living community calls because a resident isn't acting like herself. Her appetite is down, she's more confused than yesterday, and the staff isn't sure whether this is something that can wait or something a provider needs to know about now. You ask the right questions, review the clinical information, recognize what matters, and make sure the concern gets into the right hands. You may never step into that resident's room, but your nursing judgment helps determine what happens next. That's the kind of impact you'll have as an LPN with Twin Cities Physicians. We're looking for an experienced nurse who can become a trusted clinical connection between our providers and the 4,500+ seniors living in more than 350 senior living communities throughout Minnesota . This is an opportunity to take everything you've learned in nursing and use it in a different way: listening, assessing, prioritizing, coordinating, and making sure important clinical concerns never fall through the cracks. Your Nursing Judgment Still Matters Here This is not a customer service or call center position. When the phone rings, there may be a real clinical question on the other end. A resident has developed new symptoms. A medication needs clarification. A family has a concern. A pharmacy needs an order. A senior living nurse needs guidance. A patient has returned from the hospital and the care team needs to know what changed. You'll help gather the clinical picture, determine the appropriate next step, communicate with the right provider, and make sure there is follow-through. You'll use your LPN license, clinical experience, and nursing judgment every day , just without the traditional demands of bedside or field nursing. Why This Could Be the Right Next Step Use your LPN license and clinical judgment in a role where your assessment skills matter Work a consistent Monday through Friday schedule with no nights, weekends, or holidays Become a trusted clinical resource for providers, senior living nurses, pharmacies, patients, and families Build valuable experience in clinical triage, primary care, geriatrics, and care coordination Work alongside physicians, nurse practitioners, physician assistants, nurses, pharmacies, and senior living teams Help identify changes in condition and ensure concerns reach the appropriate provider Transition your nursing experience into a professional, office-based clinical environment Help coordinate care for more than 4,500 older adults throughout Minnesota What You'll Be Doing You'll become one of the central clinical communication points for our practice, helping determine what needs immediate attention, what needs provider review, and what can be appropriately coordinated through the care team.
Responsibilities include:
Triaging incoming patient and senior living facility calls using your nursing knowledge and clinical judgment Gathering relevant clinical information and identifying changes in patient condition Communicating patient concerns to physicians, nurse practitioners, physician assistants, and nursing staff Processing medication requests, refill authorizations, provider orders, and clinical documentation Coordinating communication between providers, senior living communities, pharmacies, hospitals, specialists, patients, and families Documenting patient interactions accurately within the electronic medical record Helping coordinate transitions of care following hospitalizations and changes in patient condition Following established clinical protocols and escalating concerns appropriately Supporting quality initiatives designed to improve patient outcomes and reduce unnecessary hospitalizations We're Looking For an LPN Who... Holds an active Minnesota Licensed Practical Nurse (LPN) license Has strong clinical judgment and knows when a concern needs to be escalated Enjoys triage, problem-solving, and determining the appropriate next step Communicates confidently and professionally over the phone Can gather important clinical information efficiently while keeping conversations focused Thrives in a busy environment where priorities can change throughout the day Is comfortable communicating with providers, patients, families, pharmacies, and senior living staff Has experience in telephone triage, primary care, outpatient nursing, geriatrics, internal medicine, family practice, assisted living, home care, or care coordination Experience with PointClickCare, Eldermark, Google Workspace, or electronic medical records is helpful but not required. Benefits Medical Insurance Dental Insurance Health Savings Account (HSA) Life Insurance Short-Term Disability Long-Term Disability 401(k) with Company Match Paid Time Off Paid Training About Twin Cities Physicians Twin Cities Physicians is a physician-led medical group providing on-site primary care and specialty services throughout Minnesota. Our providers care for more than 4,500 seniors in over 350 senior living communities , delivering proactive medical care that improves quality of life, reduces hospitalizations, and allows patients to receive exceptional healthcare where they call home. If you're an LPN who is good at asking the right questions, recognizing what matters, and making sure patients get the right care at the right time , this is an opportunity to become an important clinical resource within a growing medical practice.
Job Type:
Full-time Pay:
$26.75 - $29.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Qualified candidates should email Tom Lecy at tom.lecy@hhcare.net with a brief summary of your nursing background and why this triage opportunity interests you.
