This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Carroll County Memorial Hospital is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Position Summary The Patient Access Representative assigns and coordinates resources to support patient care and customer service. The Patient Access Representatives serve as a liaison between the patient and the hospital or clinical departments. Essential Functions and Responsibilities Inform appropriate departments of patient arrival Appropriately prioritizes job tasks to meet the needs of internal and external customers Efficiently and accurately utilizes necessary technology to perform job tasks Maintain established hospital and departmental policies and procedures, objectives, safety and environmental standards Contact patients to acquire appropriate pre-registration information Schedules patients in scheduling system Document, analyze, and correct errors with submission to manager for review Work to ensure a payment plan or financial option is in place before any non-emergency procedure is scheduled Review payment activity on accounts to determine if the balance is owed by the patient or insurance provider Answer questions from patients and insurance providers Document phone calls, the reason for the call and any actions taken Protect the health and financial information for all patients by verifying important data elements before proceeding with caller inquiries Communicate with patients regarding outside assistance programs, payment arrangements, and financial assistance applications Perform other responsibilities as needed Register patients while verifying information including but not limited to: name, date of birth, phone number, address, insurance, and guarantor Education/Experience High school diploma Demonstrates excellent writing skills, understands medical terminology, and is computer literate (word processing and other relevant software) Has worked in a position where high levels of confidentiality were maintained Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Carroll County Memorial Hospital is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.