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SSM Health

Patient Financial Services Representative

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Job Description

St. Joseph Hospital-St Charles Job Id R201024 Day Shift
JOB DESCRIPTION
It's more than a career, it's a calling. MO-SSM Health St. Joseph Hospital - St.
Charles Worker Type:
Regular Job Highlights:
Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role, you play a pivotal role in guiding patients through the financial aspects of their healthcare journey by assessing anticipated costs, providing clear and compassionate financial guidance, and helping patients understand and manage their financial responsibilities with confidence and care.
Department:
Vascular Lab Schedule:
Monday-Friday, 8:00 - 4: 30 PM Apply today. SSM Health - We bring out the incredible in you, everyday.
Job Summary:
Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility. Educates patient regarding financial assistance programs when appropriate. Obtains patient demographic information and requests financial responsibility from the patient. Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status. Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs. Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame. Validates Master Patient Index according to departmental policy. Interprets physician orders. Identifies process improvement opportunities and participates in improvement plans. Works on special projects as needed. Performs other duties as assigned.
EDUCATION
High School diploma/GED or 10 years of work experience
EXPERIENCE
One year experience
PHYSICAL REQUIREMENTS
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
None Department:
3012000002
Vascular Lab Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more. Lorem Ipsum Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. See more Explore New Ways of Working Benefits SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave :
we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options:
our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage:
we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Benefits

  • Dental Insurance
  • Parental Leave