The Access Representative works under the supervision of the Clinic Manager and Access Representative
The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up. Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic. Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation. Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation. Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers. Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff. Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison. Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary. Assures confidentiality of information regarding patients, hospital personnel, and medical staff. Attends departmental meetings/in-services. Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
Other duties as assigned Education H.S. Diploma
- GED or HiSET equivalent
- Required
Associate's Degree
- Or business college certificate
- Preferred Work Experience Computer data entry, customer service, collections and medical record responsibility experience
- Preferred
Knowledge of medical terminology
- Preferred Licenses and Certifications Upon Hire Travel Requirements Must be able to travel between various system facilities and off-site locations as needed.
- Required
