At Innovative Dental , we believe every patient interaction is an opportunity to make someone feel cared for, and confident in their dental care. Our Patient Communications team is integral to everything we do at Innovative Dental. We are looking for a Patient Communications team member who is warm, confident, highly organized, detail-oriented, and genuinely enjoys connecting with people. This is not simply an administrative position or a job answering phones. You are often the first voice a new patient hears. You are the connection between our patients and the team who care for them. Patient Communications / Front Office Associate -

First Point of Contact Why You'll Love Working With Us:

We take time to get to know our patients and provide care that's personalized and thoughtful. You'll join a supportive team that values collaboration, communication, and growth. We're committed to clinical excellence and making a positive impact every day.

What You'll Do:

You'll be part of a collaborative team, working together in the same environment as other administrative roles to make sure our patients receive exceptional service from their first interaction through every step of their care. Build genuine relationships with new and existing patients Communicate with patients by phone, text, email, and other forms of communication Scheduling and coordinating appointments based on each patient's individual needs Answering questions and helping patients understand their next steps Following up with patients to ensure nothing falls through the cracks Managing multiple conversations and administrative tasks throughout the day Collaborate with other members of the team to solve problems and create a seamless patient experience, paying close attention to detail Help our patients feel welcomed, valued, and cared for every time they interact with

Innovative Dental What You Need:

A warm, friendly, approachable presence and comfort in communicating clearly & confidently - especially over the phone Comfort in multitasking, building relationships while still accomplishing administrative tasks, & can manage multiple priorities without becoming overwhelmed Ability to take ownership, be reliable, as well as detail-oriented Proactive initiative to find solutions and remain calm to address patient's experience as a priority Experience in a dental or medical front office setting a plus

Benefits We Offer :

Paid Holidays and Paid Time Off (PTO) 401(k) Retirement Plan Health and Vision Insurance Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program Supplemental Coverage (Disability, Critical Illness, Accident) Paid Scrub Allowance Career Growth and Development Opportunities At Innovative Dental , you're not just taking the next step in your career, you're joining a team that values quality care, respect, and long-term success. In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference! In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment. SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.