Job Summary:

Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Job Duties:

Responsible for accurate data entry of incoming prescriptions, if required Responsible for accurate selecting billing and shipping methods for incoming patient orders Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed Document patient reported information into TherigySTM Provides resolution to customer service issues to ensure member satisfaction Work with members to provide resolution to payment related issues on accounts/orders Maintain and keep reasonable production as determined by supervisor May assist in orienting and training new employees Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned

Educational Requirements:

Minimum:

High School Diploma or GED Preferred:

Pharmacy technician or related certification

Experience:

Experience in a customer service-related field

Preferred:

6-12 months experience as a pharmacy technician