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NM
Northern Montana Hospital
Director of Patient Access - FT
Career Insights for Registrar / Patient Service Representative
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,438 / year median in Montana
+9% projected growth
Job Description
About Northern Montana Hospital Northern Montana Hospital (NMH) is the center of a comprehensive system of medical and health care services, staffed with a team of caring professionals who are dedicated to meeting the growing needs of our Hi-Line communities. The not-for-profit, 25-bed Critical Access Hospital features a 24-hour physician-staffed emergency department, with state-of-the-art diagnostic imaging and electronic medical record services. Our large, quiet labor/birthing rooms are private and located away from other patient care areas. The private patient rooms on the 5th floor Medical/Surgical Department boast views from every window. Administration, staff, and medical providers are committed to delivering high quality, comprehensive health care services to the people of the Hi-Line communities of Montana. Specialties of our active staff of doctors include Anesthesiology, Emergency Medicine, Family Medicine, General Surgery, Hematology, Internal Medicine, OB/GYN, Oncology, Ophthalmology, Optometry, Orthopedic Surgery and Sports Medicine, Pain Management, Pathology, Podiatry, Psychiatry, Psychology, Radiology and Women's Health. For the convenience of our patients, we also host visiting physicians at our clinics in the areas of: Cardiology Neurology Pediatric Pulmonology Urology Radiation Oncology Nephrology Endocrinology Optometry About the role The Patient Access Director is an administration leader who is responsible for implementing the organizational and the departmental mission, vision, and goals. The role is responsible for supervising Patient Access staff in the Registration and Financial Clearance areas. Then Patient Access Director maintains efficient and orderly admission of inpatients and admitting process of individuals who have hospital-based outpatient testing or procedures. In addition, the Supervisor is responsible for ensuring pre-registration of patients and financial clearance of hospital based services. The Patient Access Director assures compliance with all rules and regulations/policies and procedures applicable to areas of responsibility. The Patient Access Director schedules and facilitates mandatory monthly staff meetings, in-services and continuing education sessions. The Patient Access Director is expected to take personal responsibility to stay abreast of current policies and procedures, as well as maintains proficiency in all Patient Access technologies, while providing excellent service at all times. Qualifications High School diploma required. Four year degree from baccalaureate program preferred. Minimum two to three years' experience in a supervisory or management position preferred. Experience with Windows application systems. Previous experience in health care setting preferred. Professional demeanor and excellent public relations skills. Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients. Medical terminology and health insurance background preferred. Health, dental, life, disability and