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WC
Western Carolina University
Registrar - #000205
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on North Carolina data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,283 / year median in North Carolina
+8% projected growth
Job Description
Registrar
- #000205 Western Carolina University parental leave, paid holidays, sick time, retirement plan United States, North Carolina, Cullowhee 1 University Way (Show on map) Sep 16, 2026 Registrar
- #000205 Please see Special Instructions for more details.
EHRA1129P
Quick Link for Internal Postings https://jobs.wcu.edu/postings/35445 Classification Title Registrar Working Title Registrar- #000205 Department Registrar Anticipated Hiring Range About WCU Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year.
Including:
- 2025
- Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
- 2024
- Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
- 2023
- Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
- 2022
- Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
- eligibility begins on the first of the month following date of hire.
- many of which are offered free of charge.
Required Knowledge, Skills, and Abilities:
Knowledge of academic records administration, registration, degree audit, course scheduling, transfer credit, transcript services, enrollment certification, and graduation-related processes in a higher education environment. Knowledge of applicable institutional, system, state, and federal policies, regulations, and reporting requirements related to student records, data privacy, academic policy, and compliance. Skill in using integrated student information systems and related technologies to support records management, reporting, process automation, data integrity, and service delivery. Ability to provide strategic and operational leadership, supervise staff, collaborate with campus partners, resolve complex administrative issues, and support continuous improvement in a service-oriented office. Commitment to continuous improvement, innovation, and responsible data stewardship. Minimum Qualifications Interested candidates must already be legally authorized to work in the United States and will not require any immigration sponsorship or support. A Master's degree or terminal degree and at least five years of experience in significant levels of leadership in records, registration, and related technology areas. Significant experience with an integrated student information system is also required. Preferred Qualifications Five or more years of experience using Banner (Ellucian). Five or more years of leadership experience within a Registrar's Office at an institute of higher education. Position Type Permanent Full-Time Number of Hours Per Week 40 Number of Months Per Year 12 Posting Text Open Date 09/16/2026 Close Date Open Until Filled Yes Special Instructions to Applicants Application materials must be submitted online. Review of applications will begin immediately and will continue until a candidate has been selected for hire. Please include a cover letter, current resume, and a list of three professional references with complete contact information. For questions or additional information please contact Drew Carnes at amcarnes@email.wcu.edu Background/E-Verify Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment. Credential Verification All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements. EOE Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu. University Safety The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety. Applicant Documents Required Documents Cover Letter/Letter of Application Resume List of references Optional Documents Supplemental Questions Required fields are indicated with an asterisk (- ).
- Do you require sponsorship?
Benefits
- Paid Time Off (PTO)
- Sick Leave
- Other Retirement and Savings
- Health Insurance