A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.
Essential Job Responsibilities:
Patient Check-In including reception, registration, updates, etc. Verify vaccine reorders. Run daily reports at the end of the shift (balancing monies, charges and kept appointments. Daily count and reconciliation of Petty Cash. Patient Check-Out including collecting of co-pays, past due balances, etc. Post and accept charges in EHR, verify the number of units, diagnose codes, and rending. Monitor patients waiting area to avoid excessive wait times. Advises nurse(s) of patient additions/deletions to schedule. Insurance verification (verify insurance with patient, obtaining insurance cards and make copies). Create patient appointment reminder calls. Answers patient questions and concerns by providing accurate and helpful information. Answers/Screens/Forward incoming calls. Open, sort, deliver and collect mail. Educates patients on shot room protocol. Ensure patient waiting area neat, and organized. Assist with scheduling, canceling, and rescheduling of patient appointments as needed. Post payments. Work miscellaneous project(s) as directed by management.
Additional duties for outlying staff:
Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts. Overtime may be required occasionally. Other duties as assigned.
Education:
High school diploma or equivalent.
Experience:
One year of experience in customer service or reception, preferably in a health care environment.
Other Requirements:
None Performance Requirements:
Knowledge:
Knowledge of medical terminology and organization services. Knowledge of individual responsibilities to accurately direct callers.
Skills:
Ability to use multi-line phone system, including transferring calls and paging. Adequate hearing to answer phone and speak with patients. Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
Elicits appropriate information to route calls to the appropriate person. Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment:
Position is in a well-lighted office environment. Occasional evening and weekend work.
Mental/Physical Requirements:
Involves sitting approximately 90 percent of the day, walking or standing the remainder.
