A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Registration Representative, Bilingual WakeMed Health & Hospitals - 3.8 Raleigh, NC Job Details Full-time 7 hours ago Qualifications Customer communication High school diploma or
GED Full Job Description Overview:
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We're hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. In this role, you'll help create a positive patient experience by welcoming patients, managing registration and scheduling tasks, supporting communication needs, and ensuring accurate patient information is collected in a fast-paced healthcare environment. What you'll do Welcome patients and families, check them in for appointments, and provide outstanding customer service. Register patients by accurately entering demographic, insurance, and other required information. Collect copays and point-of-service payments and assist with checkout processes. Schedule and coordinate follow-up appointments, procedures, and services as needed. Provide basic interpretation support and assist with communication in both English and Spanish. Who you are Fluent in written and spoken English and Spanish. Comfortable interacting with patients, families, healthcare professionals, and community members. Able to stay organized and maintain accuracy while managing multiple tasks in a fast-paced environment. Skilled in customer service, communication, and problem-solving. Committed to creating a welcoming and positive experience for every patient. If you enjoy helping others, thrive in a busy healthcare setting, and are passionate about providing excellent service, we encourage you to apply and join the WakeMed team.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE Licensure:
Not Applicable Education:
High School Diploma or Equivalent Required Experience:
