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1S
10000 Sanford
Patient Access Representative | Sleep Medicine Clinic | 40 Hs/Wk
Career Insights for Registrar / Patient Service Representative
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Based on North Dakota data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,822 / year median in North Dakota
+5% projected growth
Job Description
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.
Work Shift:
8 Hours- Day Shifts (United States of America)
Scheduled Weekly Hours:
40Compensation:
Salary Range:
$16.25- $23.
Union Position:
No Department Details Join our Patient Access team and play a vital role in creating an exceptional experience for patients from the moment they arrive. This position offers a dynamic blend of patient registration, scheduling, customer service, and administrative responsibilities in a fast-paced healthcare environment. Team members work closely with providers, nurses, and other healthcare professionals to ensure patients receive timely, coordinated care. Responsibilities include patient registration, appointment scheduling, insurance verification, referral and authorization coordination, and managing multi-line phone communications. Additional opportunities may include telehealth coordination and health information management activities. We're looking for individuals who thrive in a customer-focused environment, enjoy problem-solving, and have a passion for helping others. Previous customer service experience is preferred, and experience in a medical office setting or familiarity with medical terminology is a plus. If you are organized, adaptable, and enjoy being part of a collaborative team that makes a meaningful difference in patients' lives every day, we encourage you to apply. 8 hour shifts Monday- Friday between the hours of 7:15 am and 5:00 pm; shifts vary depending on department need.
REGISTRATION
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
- Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred.