Job description:

Patient Coordinator Location:

Fargo, ND Hours:

~37 hours/week

Compensation:

$20-$25/hour (with growth + performance-based increases) We are looking for a high-ownership, detail-oriented, people-smart operator who wants to: Take full responsibility for the front-end of a growing clinic Help drive patient experience and clinic growth Grow into an office manage role If you are someone who takes initiative, figures things out without being told, and thrives in a fast-paced, purpose-driven environment - keep reading. About Our Clinic We are a fast-growing functional medicine and chiropractic clinic focused on getting to the root causes of health issues - not just masking symptoms. We use advanced testing, personalized care plans, and a holistic approach to help patients truly heal and take back control of their health. We are building something special - and we want someone who believes in this mission and wants to grow with us long-term. Before applying, we expect you to: Review our website - thewellnesswayfargo.com Look through our social media - thewellnesswayfargo (IG and FB) If you don't understand what we do and why it matters, this is not the right fit. Your Role You will take full ownership of the patient experience and front-end operations of the clinic.

This includes:

Communication and scheduling Answering all incoming calls, emails, and patient questions Scheduling and rescheduling appointments Managing and optimizing the daily schedule (minimizing gaps, maximizing flow) Lead follow-up and conversions Following up with leads and discovery calls Converting inquiries into booked appointments Communicating confidently about services and pricing Patient Coordination Ensuring all patients complete paperwork and testing Sending pre-appointment instructions and emails Preparing for test read appointments Downloading, organizing, and sending lab results Discussing finances and taking payments from patients Operations Shipping supplements and test kits Managing front desk flow (check-in/check-out) Opening and closing the clinic Dropping off packages (UPS, etc.)

Metrics and Accountability Tracking:

New patients Leads Conversion rate Show rate Helping improve systems and performance over time We are looking for someone who is: High Ownership You take responsibility without being asked You don't wait for instructions—you figure it out You treat the business like it matters Highly Organized and Detail-Oriented You don't let things fall through the cracks You can manage multiple moving parts at once You follow through Calm, Confident, and Warm Patients feel comfortable and taken care of around you You communicate clearly and professionally You can handle difficult or frustrated patients with ease Efficient and Proactive You move quickly and with purpose You anticipate problems before they happen You don't need to be micromanaged Growth-Oriented You want more than just a job - you want responsibility and growth You are open to learning sales, communication, and leadership You want to become a key player in a growing clinic This is NOT for you if: You need constant direction or supervision You avoid responsibility You struggle with communication You are not confident talking about money You are just looking for an "easy front desk job" This role is designed to grow into an office manager . As you prove yourself, you will: Take on more responsibility Help improve systems and operations Play a bigger role in clinic growth Increase your compensation accordingly What Success Looks Like (90 Days) You are operating independently The front desk runs smoothly without constant oversight Patients feel taken care of and clear on next steps Leads are being followed up with consistently The schedule is full and organized You are bringing ideas to improve the clinic How to Apply If this sounds like you: 1. Submit your resume 2.

Include a short paragraph explaining:

Why this role stands out to you What you noticed about our clinic after reviewing our website/social media Why you believe you would be a strong fit Applications without this will not be considered. A background check may also be completed prior to official offer of employment.

Work Location:

In person

Pay:

$20.00 - $25.00 per hour Expected hours: 36.0 - 41.0 per week

Benefits:

Employee discount

Work Location:

In person