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Patient Access Lead/Trainer
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Regional West Health Services
Scottsbluff, NE (In Person)
Full-Time
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Job Description
Patient Access Lead / TrainerThe Patient Access Lead / Trainer plays a vital role in supporting daily operations, staff development, and patient access excellence. This position serves as a subject matter expert, ensuring high standards in customer service, regulatory compliance, and workflow efficiency across registration, scheduling, insurance verification, and authorization processes.
This is a great opportunity for someone who is an experienced Patient Access professional, passionate about coaching others, improving workflows, and delivering an exceptional patient experience.
A Day in the Life of the Patient Access Lead / TrainerAs a Patient Access Lead / Trainer, you will begin your day supporting front-line staff by answering questions, troubleshooting issues, and ensuring workflows run smoothly across registration, scheduling, and eligibility functions.
Throughout the day, you will monitor work queues and processes, helping prioritize tasks, resolve complex patient access issues, and ensure accurate, timely service delivery. You will collaborate closely with leadership to maintain coverage, support operational goals, and enhance overall department performance.
Training and development are key parts of your role. You will coordinate department specific onboarding for new hires, develop and maintain training materials, and provide ongoing education to staff related to policies, systems, payer requirements, and workflow updates. You will also identify performance gaps and deliver targeted training to strengthen team competency and confidence.
You will play an important role in quality and compliance by conducting audits, ensuring accuracy of registrations and insurance verification, and promoting adherence to policies, regulatory standards, and HIPAA requirements.
Collaboration is essential, as you will work with clinical teams, revenue cycle, and leadership to communicate updates, support process improvements, and ensure a seamless patient access experience from start to finish.
QualificationsEducationHigh school diploma or GED requiredAssociate degree preferredExperienceMinimum of 3 years of Patient Access experience requiredStrong knowledge of registration, insurance coverage, verification, and billing processesCertificationsOne of the following certifications required within 18 months of hire: Certified Patient Access Specialist (CPAS)Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)Skills & CompetenciesStrong leadership, coaching, and training abilitiesExcellent communication and interpersonal skillsAbility to problem-solve and manage complex situationsHigh attention to detail and commitment to accuracyKnowledge of patient access systems, workflows, and compliance standardsWhy Join Regional West?
Make a direct impact on patient access, staff development, and operational excellenceServe as a mentor within a collaborative healthcare environmentOpportunities to shape training programs and improve workflowsProfessional growth and career advancement opportunitiesCompetitive compensation and comprehensive benefits packageA conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.
This is a great opportunity for someone who is an experienced Patient Access professional, passionate about coaching others, improving workflows, and delivering an exceptional patient experience.
A Day in the Life of the Patient Access Lead / TrainerAs a Patient Access Lead / Trainer, you will begin your day supporting front-line staff by answering questions, troubleshooting issues, and ensuring workflows run smoothly across registration, scheduling, and eligibility functions.
Throughout the day, you will monitor work queues and processes, helping prioritize tasks, resolve complex patient access issues, and ensure accurate, timely service delivery. You will collaborate closely with leadership to maintain coverage, support operational goals, and enhance overall department performance.
Training and development are key parts of your role. You will coordinate department specific onboarding for new hires, develop and maintain training materials, and provide ongoing education to staff related to policies, systems, payer requirements, and workflow updates. You will also identify performance gaps and deliver targeted training to strengthen team competency and confidence.
You will play an important role in quality and compliance by conducting audits, ensuring accuracy of registrations and insurance verification, and promoting adherence to policies, regulatory standards, and HIPAA requirements.
Collaboration is essential, as you will work with clinical teams, revenue cycle, and leadership to communicate updates, support process improvements, and ensure a seamless patient access experience from start to finish.
QualificationsEducationHigh school diploma or GED requiredAssociate degree preferredExperienceMinimum of 3 years of Patient Access experience requiredStrong knowledge of registration, insurance coverage, verification, and billing processesCertificationsOne of the following certifications required within 18 months of hire: Certified Patient Access Specialist (CPAS)Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)Skills & CompetenciesStrong leadership, coaching, and training abilitiesExcellent communication and interpersonal skillsAbility to problem-solve and manage complex situationsHigh attention to detail and commitment to accuracyKnowledge of patient access systems, workflows, and compliance standardsWhy Join Regional West?
Make a direct impact on patient access, staff development, and operational excellenceServe as a mentor within a collaborative healthcare environmentOpportunities to shape training programs and improve workflowsProfessional growth and career advancement opportunitiesCompetitive compensation and comprehensive benefits packageA conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.