$25.

28 / hr United States, Hampshire, Dover 121 Broadway (Show on map) Aug 26, 2026\n

Site:

Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary\nResponsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Does this position require Patient Care?\nNo Essential Functions

Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager Qualifications Education\nHigh School Diploma or Equivalent required Can this role accept experience in lieu of a degree?

\nNo Licenses and Credentials Experience\nadmitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities

Knowledge of medical terminology and insurance verification procedures preferred.
Ability to work in a fast-paced environment and handle multiple tasks.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Basic computer proficiency. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%)\nWalking Occasionally (3-33%)\nSitting Constantly (67-100%)\nLifting Occasionally (3-33%) 20lbs
35lbs\nCarrying Occasionally (3-33%) 20lbs
35lbs\nPushing Rarely (Less than 2%)\nPulling Rarely (Less than 2%)\nClimbing Rarely (Less than 2%)\nBalancing Occasionally (3-33%)\nStooping Occasionally (3-33%)\nKneeling Rarely (Less than 2%)\nCrouching Rarely (Less than 2%)\nCrawling Rarely (Less than 2%)\nReaching Occasionally (3-33%)\nGross Manipulation (Handling) Constantly (67-100%)\nFine Manipulation (Fingering) Frequently (34-66%)\nFeeling Constantly (67-100%)\nFoot Use Rarely (Less than 2%)\nVision•Far Constantly (67-100%)\nVision•Near Constantly (67-100%)\nTalking Constantly (67-100%)\nHearing Constantly (67-100%) Remote Type Hybrid Work Location 121 Broadway Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.

$25.

28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857

282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. 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