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1C
10 Concord Hospital Inc.
Patient Safety Attendant | Full Time | Nights
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on New Hampshire data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$48,148 / year median in New Hampshire
+8% projected growth
Job Description
Summary Under the direction of the Registered Nurse, LPN, or Paramedic the Patient Safety Attendant is responsible for providing 1:1 monitoring with continuous visual observation (either in-person or on a video monitor) for adult or pediatric behavioral health patients or patients at risk for suicide, falls risk altered mental status and delirium. The role will focus on providing a safe and comfortable environment for those patients at risk of harming themselves or those with altered mental status. Patient Safety Attendant will be able to demonstrate: Sensitivity and respect for the patient, family and/or significant other(s) A calm, confident manner. Identifies risks such as falls or self-harm and promptly alerts the team to intervene early. Good communication, listening and observation skills. When assigned to the 1:1 observation of a patient, does not leave the patient until relieved by another staff person; never leaves the patient unattended unless directed by the nurse. Documents all pertinent information Adheres to hospital policies including but not limited to bed/chair alarms, fall prevention, delirium and safe patient handling Maintains infection prevention standards Collaborates closely with the healthcare team to foster a culture of compassion, respect and teamwork Supports and participates in the organization's continuous quality improvement program Recognizes a patient emergency and respond appropriately Assist in preparing patient meal tray for patients as directed by the RN Assist with ambulation and mobilization activities for those patients that are independent Available to work shifts including day, nights, weekends and holidays Education High School Diploma or equivalent (GED) Certification, Registration & Licensure American Heart Association Heart Saver or BLS within 6 months of hire Management of Aggressive Behavior within 6 months of hire Experience Demonstrates ability to perform as a team member and effective communicator. Must be 18 Years of age or older Responsibilities Communicates with patients and significant others in a respectful manner. Orients patient and/or significant other(s) to situation and surroundings. Documents care provided and reports to the RN observations of patient's physical, social and mental status. Maintains appropriate boundaries with patients. Always ensures continuous supervision of patients. The usage of cell phones, laptops, books, etc. is strictly prohibited. Maintains confidentiality of patient information. Adheres to relevant policies, procedures and standards. Assists patients with basic needs such as ordering meals, eating, mobility and bathroom assistance for appropriate patients Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.