Job Summary The Patient Access Representative is responsible for registration and central scheduling for services. Responsible for duties which may include but are not limited to performing scheduling, registration, verifying demographic and insurance information, obtaining authorizations for treatment, patient pre-admission, admission and discharge functions, and Emergency Department registration. Provides exemplary customer service. The Patient Access Representative works collaboratively with other departments of the hospital as well as physician practices in support of our patients. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties as directed. Responsibilities Greet customers, collect, and enter demographic and insurance/financial information into computer database. Utilizes additional electronic systems and insurance web sites as needed. Thoroughly explains and secures hospital and patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for treatment, Important Message from Medicare, EMTALA). Accurately completes patient registration for outpatient ancillary departments, outpatient hospital services, surgical procedures, and inpatient hospital admissions. Registrations to include laboratory, radiology, surgeries, wounds, oncology, anti-coag clinic, MOA radiology, cardiology, RHC's, PFT's, Occ health and emergency department. Review of credit and collection report. Schedule lab and X-ray services. Verifies insurance eligibility and benefits. Obtains insurance authorizations for outpatient hospital services, surgical procedures, and inpatient hospital admissions within required time frames. Collaborates with patients, physician offices and ancillary services regarding coordination of lab and X-ray exams to facilitate timely and effective care. Utilize hospital and physician computer systems to document for provider correspondence. Accepts and returns patient calls using exceptional telephone etiquette. Maintains patient confidentiality per HIPAA regulations. Adheres to safety practices, reports accidents/hazards and maintains equipment as outlined in hospital and departmental policies. Keeps office neat, clean, organized, and free of clutter. Must be able to perform essential job duties in at least two Patient Access service areas including the Emergency Department. Uses interpersonal skills effectively to build and maintain collaborative working relationships with co-workers, internal and external customers that lead to more effective communication and higher level of productivity and accuracy. Contributes to team efforts, sharing information with co-workers. Participates in a positive and cooperative manner. Assists with training of new employees as needed. Expands job related knowledge and skills to improve performance and adjust to change. Participates in continuing education activities. Reviews updated internal policies and federal, state and agency regulations.

Requirements:

2-3 years current, relevant experience in a medical setting Previous scheduling knowledge and/or registration experience Medical terminology knowledge EMR - Paragon (previous knowledge preferred) Must have attention to detail and be able to multitask

Pay:

$24.00 per hour

Experience:

Patient service: 3 years (Required)

Medical :

2 years (Required) Schedule management: 1 year (Required) Ability to

Commute:

Peterborough, NH 03458 (Required)

Work Location:

In person