Job Summary We are seeking a dynamic and compassionate Bilingual Intake Coordinator to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing patient intake processes. Your bilingual skills will enable you to communicate effectively with diverse populations, ensuring that each patient feels heard, understood, and supported. You will coordinate appointments, gather essential medical information, and facilitate seamless communication between patients and healthcare providers. This position offers an exciting opportunity to make a meaningful difference in people's lives while working in a fast-paced, supportive environment committed to excellence. Duties Greet and assist patients in person and over the phone in both English and the designated second language, ensuring clear and compassionate communication. Collect comprehensive patient information, including medical history, current symptoms, and insurance details, accurately entering data into electronic health records (EHR) systems. Schedule appointments efficiently using patient management software, confirming details with patients and providers. Verify insurance coverage and explain health plan benefits to patients while maintaining strict adherence to confidentiality policies. Provide administrative support by managing patient files, updating records, and ensuring compliance with health regulation policies. Answer incoming calls promptly, addressing patient inquiries with professionalism and empathy while directing calls to appropriate departments when necessary. Maintain a thorough understanding of medical terminology, health insurance procedures, and electronic health records (EHR) management to support accurate documentation. Skills Proven experience working in a medical office or healthcare administrative setting. Strong proficiency with Microsoft Office suite (Word, Excel, Outlook) for documentation and communication purposes. Knowledge of health regulation policies related to patient privacy (e.g., HIPAA compliance). Experience supporting medical administrative tasks such as appointment scheduling, insurance verification, and data entry. Familiarity with patient management software and electronic health records (EHR/EHR) systems for efficient record keeping. Excellent customer service skills with the ability to communicate effectively via phone and in person. Understanding of health insurance processes and terminology to assist patients accurately. Ability to maintain strict confidentiality of sensitive patient information at all times. Strong typing skills for quick data entry and documentation accuracy. Bilingual fluency in English and Spanish is essential for effective communication with diverse populations. Join our team as a Bilingual Intake Coordinator where your skills will help create a welcoming environment for all patients! We are dedicated to supporting your professional growth while making a positive impact on community health through energetic teamwork and compassionate service.

Pay:

$20.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person