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CHRISTUS Health System

Patient Access Educator II - Patient Access Center

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 2 weeks ago

Location: Santa Fe, NM (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 9/29/2026

Career Insights for Registrar / Patient Service Representative

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Based on New Mexico data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$44,697 / year median in New Mexico

+8% projected growth

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Job Description

Summary:

The Patient Access Educator II develops implements and maintains formal new hire orientation and on-going training programs. Education will be focused on associate development to achieve data integrity as it relates to managing receivables and maximizing reimbursement. The Educator performs Quality reviews and provides feedback to ensure a high level of accuracy on all admissions. The Educator effectively conveys and communicates information and ideas to internal and external customers. This is a professional position that requires proficient teaching abilities and the interpersonal skills to establish trusting relationships with Associates and Management and is responsible for the development of improved performance competencies for the department staff.

Responsibilities:

Meets expectations of the applicable One

CHRISTUS

Competencies:

Leader of Self, Leader of Others, or Leader of Leaders. Develops implements and maintains new hire orientation and on-going training programs. Identifies on-going educational needs for internal and external customers. Monitors associate accuracy; provides feedback and individual training to enhance performance. Maintains knowledge of current regulatory rules and requirements (e.g. JCAHO, HIPAA, CMS, and other federal and state guidelines). Maintains knowledge of reimbursement requirements for all payers. Participates in the development and testing of system applications and provides training. Possesses thorough knowledge of personnel, administrative, and department policies and procedures. Communicates effectively all aspects of Patient Access utilizing multiple resources. Available to provide assistance to associates on a real time basis to address questions and operational issues. Completes required training as needed. Performs all other duties as assigned.

Job Requirements:

Education/Skills High School Diploma or equivalent years of experience required. Experience 1 - 3 years of experience preferred. Licenses, Registrations, or Certifications None required.

Work Schedule:

8AM - 5

PM Monday-Friday Work Type:

Full Time