Patient Services Lead Excelsior Orthopaedics - 2.9 Amherst, NY Job Details Full-time $21.78 - $39.20 an hour 14 hours ago Qualifications Team leadership Medical office experience High school diploma or GED Clinical information systems Healthcare practice operations management Full Job Description Job Summary Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development. Duties and Responsibilities Perform all duties listed on the Patient Service Representative Job Description. Manage team of direct reports. Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback. Collaborate with other leads to develop training opportunities; deliver training. Review direct report activities to ensure efficient patient flow and satisfaction. Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements. Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations. Handles other tasks as needed. Requirements and Qualifications Associates degree preferred; HS diploma or GED required. 4+ years medical office experience; patient registration experience desired. Experience leading a team and/or processes. EMR experience required; MEDENT preferred. Physical Demands Position requires manual and finger dexterity and hand-eye coordination. Involves standing, sitting, and walking. Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.