St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition:

EMRAS001943

Employment Type:

Full Time Shift:

Day Hours Per Week:

40 hrs.

Hiring Range:

$18.74/hr

• $25.07/hr Below are the shift differentials based on eligible shifts worked: Weekday evening shift
• additional 10% Weekday night shift
• additional 15% Weekend day shift
• additional 10% Weekend evening & night shifts
• additional 21% The actual compensation for this position will be determined based on experience and other factors permitted by law.

Primary Job Responsibilities:

Document Processing:

Reviews all incoming documents. Evaluates the content of documents and applies document labeling consistent with appropriate CMS and HEDIS measures. Posts to patient chart and routes documents to appropriate provider based on specialty.

Test Results:

Recognizes test results and processes all incoming test results and matches to original order. Proactively identifies priority and urgent results and labels appropriately to alert provider for review and follow up.

Medical Records Updates:

Scans, labels and uploads all new patient records.

Record Requests:

Responds to provider requests for patient records to facilitate coordination of care. Prioritizes urgency of requests and coordinates record requests across specialties.

Specialty Referrals:

Receives all incoming referrals for specialty practices and identifies applicable specialty practice. Creates new patient record and follows document processing procedures.

Record Retrieval:

Retrieves patient records from external HIE (Health Information Exchanges), and ensures information is updated to existing medical record.

Patient Communication:

Manages incoming calls/voicemail and responds to patient queries as appropriate using effective customer service skills.

Additional Responsibilities:

Other duties as assigned.

For Selected Specialty Practices:

Updates and documents medical history directly into patient chart as appropriate to record test results.

Minimum Qualifications:

Education, Training, & Experience:

High school graduate or GED required. Minimum of one year (1) relevant experience in medical records, billing, or patient access preferred.

Certifications/Licensure:

Medical terminology certificate preferred, or completion of medical terminology HealthStream course within first 6 months of employment.

Required Skills and Attributes:

Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job. Must be able to multitask while remaining professional, focused, composed and positive. Excellent customer service skills Displays integrity, friendliness, and compassion. Must be able to establish an appropriate and effective rapport with others. Demonstrates flexibility Takes initiative Able to work in a fast-paced environment Embraces new opportunities to grow both personally and professionally. Effective critical thinking and problem-solving skills. Proficient with various Microsoft Office products (Word and Excel). Strong organizational skills. Effective interpersonal skills. Ability to take and follow direction in a positive and appropriate manner. Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills. Must be able to speak, read, write and follow instructions in English. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.