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UH
United Health Services
Access Care Representative
Career Insights for Registrar / Patient Service Representative
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Based on New York data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$47,159 / year median in New York
+17% projected growth
Job Description
Position Overview The Access Care Representative performs a wide variety of activities related to scheduling, registration, financial compliance and customer support for all services performed at United Health Services. The Access Care areas act as the entry point to United Health Services. It is the responsibility of an Access Care Representative to represent United Health Services Hospitals in a caring, professional manner. Accurate and complete data is collected at access points which directly drives the Billing and Health Information Management System. Access Care is a very intricate part of the registration process in both Emergency Department's at United Health Services. The Emergency Department Access Care Rep performs many job duties including but not limited to; arriving/registering patients into the EPIC system, obtaining all signatures as required by state and federal guidelines, conduct interviews with patients to verify all demographics as well as verify insurance information and eligibility, scan necessary documents into EPIC, collect co-pays when applicable, and review and maintain the work queue on a consistent basis.