Lead Training Patient Communication Representative - 22567 General Physician, P.C - 2.3 Buffalo, NY Job Details Full-time $21.12 - $29.04 an hour 17 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication High school diploma or GED Full Job Description Lead Training Patient Communication Representative Requisition ID#: 22567

Location:

Buffalo, NY Specialty:

Oncology Work Type :

Full-Time Shift:

First Shift Job Details Scheduled Work Hours:

8a-430p

Regular Work Week:

Monday through

Friday Work Arrangement :

Onsite

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Pay Range:

$21.12 -$29.04 No Nights, Weekends or Holidays! Free Parking! Benefits Information Why General Physician P.C.?

Work-Life Balance:

Say goodbye to working nights, holidays, and weekends. No mandated overtime!

Comprehensive Benefits:

Medical, dental, vision, and more.

Generous PTO:

Enjoy your well-deserved time off. 401(K) with 3%

Employer Contribution:

Secure your financial future.

Employee Discounts:

Exclusive deals, including Verizon Wireless. Job Description What you will be doing: The primary purpose of this position is to assist in transforming patient experiences by contributing to establishment of consistent processes and workflows that are needed to manage contact volumes and provide support to the General Physician, service lines. Answer incoming calls and/or digital messages and determine how to help the patient or where to refer the patient within the service line. Enter patient information, schedule appointments and document interaction in EMR system. Identify calls that need to be escalated to clinical staff or management and route appropriately in a timely manner. Document medication refill and test result requests. Manage incoming mail and fax bins in accordance with company policy. Lead the coordination, creation and change of the training process/experience and content for new hires (onboarding) and established team members to train on internal change management/initiatives. Collaborate with teammates, peers, Supervisors, Practice Managers, Directors, eHR and IT teams to enhance the knowledge-base, onboarding and training experience for all. Work across Service Lines with other Training Leads and Supervisors to standardize the training process/experience/content across GPPC. Conduct periodic call listening to ensure training delivered is being put into practice. Provide real-time feedback and remedial training to enhance performance. Continually align training content based on team member, practice, patient and company needs. Perform other duties assigned by management. Education And Experience High school diploma or GED required; two-year college degree preferred. Two to four years' experience in medical office, training department, call center or customer service environment preferred. Knowledge of insurance and medical terminology. Strong written and verbal communication skills with ability to utilize computer programs. Ability to multi-task and handle a high volume of patient calls in a fast-paced environment. Join General Physician, P.C., and make a difference in the lives of patients while advancing your career! The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget. EEO is the Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled