Patient Services Representative- Cortland Urgent Care- Full Time- Days/Nights FLEX

Patient Services Representative

• Cortland Urgent Care
• Full Time
• Days/Nights FLEX When two established local health systems unite as one collaborative network, healthcare becomes so much more.

Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The Patient Services Representative (PSR) is the first point of contact for patients, and their caregivers. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, accurately entering information into computer that affects any aspect of the registration, or admission, process. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.

Roles and Responsibilities:

Patient Interaction and Support:

Welcomes patients and caregivers warmly, provides support, and ensures proper patient identification using name and date of birth.

Registration and Documentation:

Registers and pre-registers patients with accurate demographic and insurance details, scans identification and insurance documents, completes and explains required forms, and files imaging requisitions appropriately.

Admitting and Discharge Procedures:

Adheres to admitting policies, ensures proper placement and transfer of patients per practitioner orders, and manages timely and accurate discharges.

Switchboard and Special Procedures:

Covers switchboard during breaks and night shifts, handles deceased patients' procedures, and manages patient valuables in line with hospital policies.

Financial Transactions and Flexibility:

Collects copays, follows cash handling protocols, and assumes additional responsibilities as needed to support hospital operations.

Required Skills and Experience:

High school education or equivalent experience Two (2) years of clerical experience

Preferred Skills and Experience:

Previous healthcare experience Knowledge of medical terminology

Physical Requirements:

Frequent hand and finger use (e.g., to operate a computer keyboard). Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation. Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers. Ability to sit, stand, or walk for extended periods, as the position may require (estimated 80% standing/20% sitting) Capacity to operate job-related equipment, with or without reasonable accommodation.

Location, Travel and Shift Requirements:

Onsite:

Cortland Urgent Care

• 1129 Commons Ave, Cortland

NY 13045

Shift:

5x 8-hour shifts, Days/Evenings with flex weekends 0% Travel can be expected in this role

Pay Range Disclosure:

Standard Rate of $18.50

• $23.

00 per hour Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at talentacquisition@cayugahealth.org.