Patient Service Representative

IMPERIUM HEALTHCARE CONSULTING LLC

East Syracuse, NY Job Details $18 - $20 an hour 13 hours ago Qualifications In-person patient registration Medical chart preparation Health insurance co-pays OSHA Electronic health records (EHR) management Greeting customers Patient demographics HIPAA Client file management Scanning Medical scheduling High school diploma or GED Healthcare referral management Healthcare privacy protection Health information regulatory compliance Stocking Computer skills Document imaging Handling patient inquiries Clean workspace maintenance Faxing Managing patient records Physical document handling Communication skills Entry level File organization Office phone management Time management

Full Job Description Summary:

Responsible for working the check-in and/or sign-out side of the desk, as well as being courteous but firm with patients, families, and vendors by performing the following duties.

Specific Tasks:

Open the front end of the office. Greet patients and checks them in. Take pictures of insurance for patients and loads it into our EHR systems. Verify all information is correct within all systems if not updated. Review patient portal, health and connections consents, and HIPAA. Complete chart and marks as waiting when chart is ready. Answer phones. Schedule appointments. Remove messages from machine and takes care of accordingly. Scan documents into the computer and distributes as needed. Collect copays and past due balances. Run insurance eligibility days prior to finding errors and changes. Get chart ready for next day organized by provider. Distribute pathology reports with coordinating bill to correct provider. Activate patient portal accounts. Clean up waiting room at the end of the day. Send transfer of care notes, melanoma continuation of care, and Mohs' referrals. Send faxes to other providers as directed. File away closed encounters into appropriate day folder on a weekly basis. Watch stock of office supplies and notifies practice manager when running low. Responsible for all transactions for skin care/check out. Clean workstation at end of word day. Stock bathrooms with paper supplies and soap as needed.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Equipment:

Basic office equipment

Knowledge, Skills, and Other Abilities:

Time management Oral and written communication skills Professionalism Detail oriented Ability to work independently or within a team Complies with OSHA Ability to be compliant with HIPAA policies Competent, calm, mature, and reassuring demeanor Ability to be sensitive to patients needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock and airborne pathogens. The noise level in the work environment is usually moderate.