Job Summary:

To provide administrative support to the Substance Use Disorder Programs while case findings and providing linkages from referral sources and individuals requesting SUD treatment.

Educational Requirements and Qualifications:

The following statements reflect the duties considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in this position.

Key Responsibilities:

Conducts initial telephone contact with patients and/or referral sources to obtain pre-admission history information and schedule appointments appropriate to services offered. Works closely with medical staff and Inpatient SUD Supervisors (Clinical and RN) to ensure appropriate admissions and referrals when necessary. Acts as a liaison between insurance companies, referral sources, clinical, medical and nursing staff of the unit. Monitor and assist all clinical staff regarding correspondence and compliance with referral sources, insurance companies, and New York State Office of Alcoholism and Substance Abuse Service regulations. Compiles monthly statistics for inpatient occupancy rate and units of service for Outpatient SUD Clinics and provides reports to medical records and Payor Mix reports to Administration.

Additional Responsibilities:

Ensures completion of monthly reports related to admission and discharge information for all SUD Programs to New York State Office of Alcoholism and Substance Abuse Services. Participate in Quality Assurance and Utilization Review monthly.

Required Qualifications:

Associates/Bachelors Degree in Human Services or related field Preferred Credential/Licensed Human Services Professional Preferred At least two (2) years work experience with SUD and Behavioral Health. Awareness of Title 42 Confidentiality Law Office Experience preferred Professional Expectations Maintains professional affiliations and enhances professional growth and development by keeping abreast of the latest developments in appropriate area(s) of expertise through seminars, workshops, conferences, continuing education, etc. Follows established department and organization policies, procedures, objectives, quality management, safety, environmental and infection control. Demonstrates understanding of behaviors consistent with the facility Mission, Vision, Goals and Values. Recognizes the importance of customer satisfaction. Develops appropriate behaviors and attitudes regarding exceeding customer expectations. Works to promote cooperative staff effort to provide and maintain high quality service to patients, physicians, and other hospital personnel to ensure quality patient care. Courteously responds to inquiries from same. Maintains a neat, clean, and safe work environment Performs other duties as required. Maintains a neat, clean, and safe work environment Performs other duties as required

Working Conditions:

Normal office environment, team approach Mental Demands Must be able to work with strict deadlines and highly confidential information. Must be able to deal with sensitive issues and discussions with employees and physicians. Physical Demands Verbal ability, numerical ability, clerical perception, form perception and motor coordination and finger dexterity. Computer experience required. 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