Patient Services Representative

• Cayuga Medical Center Emergency Department
• Full Time
• Evenings/Nights FLEX When two established local health systems unite as one collaborative network, healthcare becomes so much more.

Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

Patient intake, such as greeting and check-in patients/verifying/updating patient demographics Assist patients with filling out consent forms Receive and process cash and credit card payments for medical services rendered Initiate calls, pages, and triage phone calls. Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

High school diploma or equivalent Professional manner and appearance Strong interpersonal and communication skills Meticulous attention to detail Ability to work independently

Preferred Skills and Experience:

Proficient in Microsoft Office Suite (Word, Outlook) Knowledge of medical terms and practices preferred

Physical Requirements:

80% standing 20% sitting

Location and Travel Requirements:

Location:

Onsite at Cayuga Medical Center

• 101 Dates Drive Ithaca

NY 14850

Shift:

Schedule Details Flex Hours:

Shifts will range between mainly 3 PM and 7 AM. (MUST be able to flex to all these shifts below) Typical Shifts selections: 10:45 AM

• 11 PM (occasional shift) 10:45 AM
• 7 PM (Rare shift) 2:45 PM
• 11 PM 10:45 PM
• 7 AM 6:45 PM
• 7

AM Shift Structure:

Two 8-hour shifts and two 12-hour shifts per week, offering three days off a week. (this will likely not be in a row) We will TRY to offer 3-12 hours shifts a week if staffing allows.

Additional Information Weekends and Holidays:

The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday shifts only.

Travel:

0% Travel can be expected in this role

Pay Range Disclosure:

$18.50 to $23.00 per hour Centralus and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Pay:

$18.50

• $23.

00 per hour