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UR Medicine Finger Lakes Health

Patient Access Rep I

Career Insights for Registrar / Patient Service Representative

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Based on New York data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$47,159 / year median in New York

+17% projected growth

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Job Description

Under the direction and supervision of the Patient Registration Manager and in accordance with Hospital and Patient Registration Department policies and procedures: Registers outpatients, Admits, Discharges, and transfers patients to all levels of care within the Finger Lakes Health system. Interviews all patients and processes all pertinent patient information (demographic and financial). Verifies insurance coverage. Determines and facilitates obtaining the proper authorizations and pre-certifications required by insurance carrier guidelines. Is knowledgeable of and adheres to all Finger Lakes Health and Patient Registration department policies and procedures. na
EDUCATION
Minimum:
  • High School or equivalent.
Preferred:
  • AAS degree in Medical Assistant/Secretarial Science or experience in business with emphasis on health care or related field.
  • Medical Terminology.
LICENSE:
PROFESSIONAL CERTIFICATIONS
WORK
EXPERIENCE
Minimum:
  • Previous business office or retail experience.
Preferred:
  • One year related hospital, business, or physician office experience.
SKILLS:
Minimum:
  • Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner.
  • Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.
  • Excellent interpersonal, communication (written and oral) and organizational skills.
  • Computer literacy.
Preferred:
  • Experience with Microsoft Office products including word, excel and power point.

Benefits

  • Dental Insurance