True North Neurology is seeking a Customer Service / Patient Access Representative who is highly motivated and possesses excellent communication skills to join our team. This is a full time position and requires flexible hours, including Saturday availability. This position assists with patient care including the following responsibilities: Responsibilities Schedule appointments and review the appointment date, time, location and provider name with each caller Inform caller of items to bring to their appointment such as insurance card, medication, copay, etc. Keep patient demographics updated Direct calls to other departments as needed Understand when to escalate calls to triage nurse or office manager as needed Manage high volume phone calls Use of electronic medical records Ensuring the highest level of patient satisfaction Qualifications Must have excellent oral and written communication skills. Must have excellent customer relations. Ability to multi-task in a fast-paced work environment Experience in the medical field preferred Bilingual a plus Benefit package includes Health Insurance options including dental/vision care, hourly wages with possible overtime, and 401K plan.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person