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MV
Mohawk Valley Health Systems
Patient Registration Clerk - Rome
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on New York data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$47,159 / year median in New York
+17% projected growth
Job Description
Job Summary Under the direct supervision of the manager or designee, the Patient Registration Clerk (FLOAT) is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system. Core Job Responsibilities Responsible for accurately obtaining and entering information for 50+ data fields. Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone. Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email. Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures Responsible for payment collection activities, including handling cash. Meets or exceeds productivity and quality goals. May be assigned to work edits/errors out of designated work queue's or reports. Perform other duties as required. Education/Experience Requirements