Specific Duties and Responsibilities:

Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs Schedule appointments with clients and manage appointment reminders, no shows, and cancellations Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies Obtain all necessary referral documentation, medical records, and pre-registration paperwork Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner Process general information calls regarding routine pet care and information regarding other AMC services Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department Other duties as deemed necessary Our comprehensive benefits package includes: Competitive salary Generous Sign-on bonus Generous paid time off Tuition assistance 50% discount on veterinary care 403b matching Comprehensive medical, dental, and vision coverage You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts:

TBD Role :

Coordinator for Emergency & Critical Care (ECC)

Department :

Emergency & Critical Care Reports to :

LVT Manager of ECC Status :

Full-Time Excellence in veterinary medicine since 1910.

AMC Offers:

A Commitment to

Lifelong Learning :

Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities :

AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other. Highlights include : A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT A multidisciplinary team of 140+ veterinarians across 20+ specialties : With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases. A Hospital in the heart of

NYC :

AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. 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