A Patient Service Specialist, or Medical Front Desk Clerk, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to availability, explaining intake forms to new patients and processing payments after treatment. As client-facing professionals, Patient Service Specialists play a key role in representing a practice within the community. Duties and responsibilities for this role typically include: Greeting patients professionally both in person and on the phone Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Verify insurance benefits and confirm that the information on the admission application is correct. Verify that the applicant's history with insurance companies is accurate. Provide customer service.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Employee assistance program Health insurance Opportunities for advancement Paid time off Paid training Referral program Uniform allowance

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Required)

Patient Service Specialist:

2 years (Preferred)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person