We are looking for a Patient Service Rep to support front-end patient services for a busy primary care practice in Plumsteadville, PA. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing scheduling and insurance-related tasks, and maintaining accurate records in a fast-paced healthcare setting. The position also offers the potential to transition into a staff role, so we are seeking candidates who are interested in long-term growth with the organization.

Responsibilities:

Welcome patients professionally, provide service at check-in and check-out, and create a positive experience throughout each visit. Coordinate appointment scheduling, rescheduling, and referral-related visits while balancing provider availability and office workflows. Verify patient demographics, update electronic medical records, and maintain accurate documentation within Epic or similar EMR systems. Review insurance information, confirm eligibility, and assist with obtaining referrals, prior authorizations, and other required approvals. Collect copays and support routine financial tasks, including payment posting support and other administrative duties as needed. Address patient questions, troubleshoot service concerns, and escalate more complex issues according to office protocols. Protect confidential health information and carry out all daily activities in accordance with HIPAA and compliance standards. Participate in training activities and adapt to evolving procedures, workflows, or system-related updates within the practice. Previous experience in a patient access, medical office, customer service, or front desk support role. Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff. Hands-on experience scheduling appointments and managing high-volume calendars in a healthcare environment. Working knowledge of insurance verification, referrals, authorizations, copay collection, and patient registration processes. Familiarity with Epic software or other electronic medical record systems is preferred. Ability to handle sensitive information with discretion and maintain strict confidentiality. Solid organizational skills, attention to detail, and the ability to follow established procedures and compliance requirements. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .